Privacy Policy

Yeti Eats Ltd (“Yeti Eats”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, place an order, submit a catering enquiry, subscribe to updates, or otherwise communicate with us.

1. Who We Are

Yeti Eats Ltd is a family-run food business operated by Hom Shrestha and Sangita Shrestha.

Yeti Eats Food Trailer

Location:20 Fort Parkway, Birmingham B24 9FP, United Kingdom

Telephone: +44 7467 643209

Email: info@yetieats.uk

Registered Office: 77 Goodway Road, Birmingham, B44 8RW

Yeti Eats Ltd is the data controller for the personal information described in this Privacy Policy, unless stated otherwise.

2. Information We May Collect

Depending on how you use our services, we may collect:

  1. Your name, telephone number, email address, and contact details.
  2. Order details, collection information, order numbers, payment status, and customer messages.
  3. Catering information, including event date, venue, number of guests, serving time, menu preferences, and event requirements.
  4. Dietary and allergy information that you choose to provide.
  5. Information submitted through contact, booking, newsletter, feedback, or other forms.
  6. Technical information such as IP address, browser type, device information, pages viewed, and website activity where collected by our website, security, analytics, or cookie tools.
  7. Payment or transaction references. We do not intend to store complete card numbers or security codes on our own systems.

Please do not send unnecessary medical information through the website. If you have a serious allergy, please contact us before ordering so we can discuss ingredients and preparation arrangements.

3. How We Collect Information

We may collect information when you:

  1. Visit or use the Yeti Eats website.
  2. Submit a contact or catering enquiry.
  3. Place an order or request customer support.
  4. Request a quotation or make a catering booking.
  5. Contact us by telephone, email, or social media.
  6. Subscribe to our newsletter or marketing updates.
  7. Make a payment or receive a receipt.
  8. Communicate with us about your order or catering requirements.

4. How We Use Your Information

We may use your personal information to:

  1. Respond to enquiries and customer questions.
  2. Process orders and arrange collection.
  3. Review catering enquiries and prepare quotations.
  4. Confirm event details, menus, guest numbers, venues, and serving times.
  5. Process payments and maintain transaction records.
  6. Send order confirmations, booking information, receipts, and important service messages.
  7. Discuss dietary requirements and allergies provided by customers.
  8. Manage customer support and complaints.
  9. Improve our website, menu, services, and customer experience.
  10. Protect our website, customers, staff, and business.
  11. Maintain accounting, tax, food-safety, and other legally required records.
  12. Send marketing communications where permitted by law.

We do not use personal information for unrelated purposes without explaining the reason and, where necessary, obtaining consent.

5. Lawful Bases for Processing

Depending on the circumstances, we may process your information because:

  1. It is necessary to provide a service or take steps at your request before entering into a contract.
  2. We are required to do so by law.
  3. It is necessary for our legitimate business interests, provided those interests do not override your rights.
  4. You have provided consent, for example for certain marketing communications or optional cookies.

6. Who We May Share Information With

Where reasonably necessary, we may share information with trusted service providers, including:

  1. Website hosting, security, maintenance, and technical-support providers.
  2. Email, booking, customer-support, and notification providers.
  3. Payment providers and banks.
  4. Accountants, professional advisers, insurers, or legal advisers.
  5. Delivery, event, or service partners where required to provide an agreed service.
  6. Public authorities, regulators, law-enforcement bodies, or courts where legally required.

We do not sell customer personal information.

The actual third-party providers used by Yeti Eats should be confirmed and listed before publication.

7. Payments

Where online payment is available, payment information should be processed securely through the selected payment provider. Yeti Eats does not intend to store complete card numbers or security codes.

Payment records, receipts, and transaction references may be retained for legitimate business and legal purposes.

8. Marketing

We may send marketing communications where permitted by law. You can unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us.

Important service messages relating to your orders, bookings, payments, or customer enquiries may still be sent where necessary.

9. Cookies and Analytics

Our website may use essential cookies for security, navigation, forms, and other website functions.

We may also use optional analytics, advertising, social-media, or performance cookies.

Where required by law, we will request your consent before using non-essential cookies.

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, accounting, tax, legal, insurance, and business-record requirements.

Information that is no longer required will be securely deleted or anonymised where appropriate.

11. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Please never send passwords or complete payment-card details by email, social media, or ordinary website messages.

12. International Data Transfers

Some technology or service providers may process information outside the UK. Where this occurs, we will take appropriate steps to ensure that required UK data-protection safeguards are in place.

13. Your Rights

Subject to applicable legal requirements and exemptions, you may have the right to:

  1. Request access to your personal information.
  2. Ask us to correct inaccurate information.
  3. Ask us to delete personal information where there is no good reason for us to keep it.
  4. Ask us to restrict certain processing.
  5. Object to certain processing, including direct marketing.
  6. Withdraw consent where processing is based on consent.
  7. Request certain information in a portable format.

To make a privacy request, contact us at info@yetieats.uk

You may also complain to the Information Commissioner's Office (ICO).

14. Children

Our website and services are not specifically directed at children. We do not knowingly collect children's personal information for marketing purposes.

Parents or guardians should contact us if they believe a child has provided personal information that should be removed.

15. Third-Party Websites

Our website may contain links to third-party websites or social-media services.

We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, or legal obligations change.

The latest version will be published on this page with the updated date.

17. Contact Us

For privacy questions or requests:

Yeti Eats Ltd

Location:20 Fort Parkway, Birmingham B24 9FP, United Kingdom

Phone: +44 7467 643209

Email: info@yetieats.uk